AI & Digital for Public Services

Flagship program

African public services are digitizing fast — the question is whether technology will make them faster, fairer and more accountable, or just more complicated. ALG helps governments and partners apply AI and digital tools where they demonstrably improve outcomes.

What the program covers

• Digital readiness assessments for public institutions
• Use-case identification and piloting of AI in service delivery
• Data governance, interoperability and civil-registration systems
• Digital transformation strategy for ministries and agencies
• Responsible-AI frameworks and safeguards for the public sector

Grounded in real systems work

Our interoperability work — such as the cost-benefit analysis of linking birth registration between civil status and health services in Burundi for UNICEF — reflects our approach: start from the citizen-facing problem, then choose the technology.